Refund Policy
Last updated: January 2025
Refund Eligibility
Refunds are issued only in the following circumstances:
- The item you received is defective or damaged
- You received a wrong item
- The item was significantly not as described
- Your order was cancelled before dispatch
Refunds are not available for change of mind, incorrect size selection by the customer, or items that do not meet the return eligibility criteria.
Refund Methods
| Original Payment Method | Refund Method | Processing Time |
|---|---|---|
| Cash on Delivery (COD) | Bank Transfer / Easypaisa / JazzCash | 3–5 Business Days |
| Bank Transfer | Reverse Bank Transfer | 5–7 Business Days |
| Online Payment | Original Payment Method | 5–10 Business Days |
Partial Refunds
In some situations, only partial refunds may be granted, such as:
- Items with obvious signs of use
- Items returned after the 7-day window
- Missing accessories or packaging from the original order
How to Request a Refund
To initiate a refund, please contact us via WhatsApp or email with your order number, reason for refund, and supporting photos (if applicable). Our team will review your request and respond within 24 hours.
Non-Refundable Items
- Customised or personalised jewellery
- Sale or heavily discounted items (unless defective)
- Shipping charges (unless the error was ours)
- Gift wrapping or packaging fees