Return & Exchange Policy - Talha Jewellery

Eligible for Return

Item received is damaged or defective

Wrong item was delivered

Item does not match the description on the website

Item arrived with manufacturing defects

Not Eligible for Return

Items that have been worn, washed, or altered

Items without original packaging or tags

Customised or personalised jewellery

Items returned after 7 days of delivery

Items showing signs of damage caused by the customer

Sale or discounted items (unless defective)

How to Return

WhatsApp or email us within 7 days of receiving your order. Include your order number and reason for return.

Share Photos

Send clear photos of the item showing the issue. This helps us process your return faster.

Get Approval

Our team will review your request and confirm approval within 24 hours.

Ship the Item

Pack the item securely in its original packaging and ship it to our address. Return shipping is free for defective items.

Receive Refund/Exchange

Once we receive and inspect the item, your refund or exchange will be processed within 3–5 business days.

Exchange Policy

We offer free exchanges for a different size, colour, or style of the same item, subject to availability. If the exchanged item has a different price, you will be charged or refunded the difference.

Have a Question?

Our customer support team is available to help you with returns and exchanges.